1. You, as consumer, can shop with confidence at FIS Aviation Support as every product we ship meets the usual requirements and standards that can be set for and made upon them and that they shall be free of any defect no matter what, unless otherwise noted.
  2. The guarantee, mentioned under 1., shall equally apply if the goods to be delivered are destined for use outside the Netherlands and if you, the consumer, explicity informed FIS Aviation Support of this use in writing the moment the purchase was entered into.
  3. The guarantee mentioned under 1. shall be valid for a period of 3 months following delivery. You must write, fax or e-mail FIS Aviation Support, when you want to make a complaint, within 2 months after finding the defect
  4. The confirmation of the original purchase order shall serve as guarantee proof with respect to the guarantee, unless otherwise noted.
  5. If the delivered merchandise does not comply with said guarantee, FIS Aviation Support shall, at his discretion, replace or see to the repair of the merchandise, with a reasonable period of time following receipt thereof, or, if the merchandise can not be returned in reason, following consumers (in writing, by fax or e-mail) notification of the defect . In the event the merchandise is replaced, the consumer shall already now undertake to return the good which should be replaced To FIS Aviation Support and to transfer ownership to FIS Aviation Support.
  6. The guarantee mentioned for this purpose shall not apply when the defect originated as the result of injudicious or improper use or when the consumer or third parties have introduced changes or tried to introduce changes to the good without user's consent in writing or if they have used it for purposes for which the good was not intended.
  7. In case the delivered merchandise does not comply with the agreement and this non-conformity is a defect as mend in the liability rules, FIS Aviation Support is not liable for any consequential damage resulting from the defect.
  8. All that is stated in these general terms and conditions about guarantee, has no effect on the guarantees of the consumer by reason of the law, everything with due observance of the provisions set out in these general terms and conditions and in the agreement, including the nature and quality of which is sold and delivered to you as the consumer.
  9. Return/refund period is 14 days at any time (unless it is custom made) without any questions